Privacy Policy

Skintensive LLC (“Skintensive,” “we,” “us,” or “our”) operates www.skintensive.com. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, or contact us.

Our website ships orders within the United States. Purchases through Amazon, including Amazon UK, are also subject to Amazon’s privacy notices and practices.

Personal information we collect

Order and contact information. When you place an order, we collect information such as your name, email address, telephone number, billing and shipping addresses, and purchase details. Payment information is processed through our checkout and payment providers.

Customer communications. When you contact us, we collect the information you provide, including your contact details, messages, and information needed to respond to your inquiry.

Website activity and device information. We collect information about how visitors use our website, including IP addresses, browser and device information, referring pages, pages and products viewed, and interactions with website features. Cookies, pixels, and similar technologies help collect this information.

Information submitted through website features. If you submit a form, survey, product review, or participate in a rewards program, we collect the information you choose to provide and information needed to administer that feature. Reviews submitted for publication may be displayed publicly with the identifying information associated with the review.

How we use personal information

We use personal information to:

• Process payments, fulfill orders, and manage recurring purchases.

• Send order updates and respond to customer-service requests.

• Operate and improve our website, products, and services.

• Administer website forms, reviews, surveys, and rewards features.

• Understand website usage and evaluate marketing performance.

• Send marketing communications and support relevant advertising, subject to applicable requirements and your choices.

• Detect fraud, protect our services, and meet legal obligations.

Service providers and information sharing

We disclose personal information to service providers that help operate our business. These include providers supporting our online store, payment processing, shipping and fulfillment, inventory management, subscriptions, customer communications, reviews, surveys, analytics, and marketing.

We use Shopify to power our online store. Shopify processes personal information to provide its services. Learn more in Shopify’s Consumer Privacy Policy.

We use Klaviyo to support customer communications and marketing. Information processed through this service may include contact details, purchase history, and website activity, depending on the features used and your privacy choices.

We use Lucky Orange for website analytics and session recordings, as described below.

We may also disclose information when required by law, in response to valid legal requests, or to protect our rights and the safety and security of our customers and services.

Cookies and session recordings

We use cookies and similar technologies to operate the store, remember preferences, understand website activity, and support marketing. Some technologies are necessary for functions such as shopping carts, checkout, and security. Others support analytics, personalization, or advertising.

Subject to your cookie preferences, we use Lucky Orange for website analytics and session recordings to understand how visitors interact with our website, including pages viewed, clicks, scrolling, and navigation. We use this information to identify usability issues, improve the shopping experience, and understand where visitors encounter difficulties completing a purchase.

Where displayed, our cookie banner allows you to accept or decline optional cookies and manage your preferences. Your browser also provides controls for deleting or blocking cookies. Blocking certain cookies may affect website functionality.

Advertising and your privacy choices

Information shared with advertising partners may include device identifiers, browsing activity, and purchase-related information. Certain uses of this information for advertising across websites may constitute a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.

Where available, you can use our Your privacy choices page to opt out of these activities. The available controls may depend on your location.

Shopify’s opt-out page also describes how Global Privacy Control signals are handled in applicable regions. Device-based choices may apply only to the browser or device you use. You may need to renew your choices when using another browser or device or after clearing cookies.

You can unsubscribe from marketing emails using the unsubscribe link in those messages. We may still send communications needed to process orders or respond to your requests.

Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, maintaining business records, meeting legal and accounting obligations, resolving disputes, and enforcing agreements.

Retention periods vary depending on the type of information, why it was collected, and applicable requirements. Deletion requests may be subject to legal exceptions.

Your privacy rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a portable copy of your personal information, and to opt out of certain uses or disclosures.

To submit a privacy request, email contact@skintensive.com. We may need to verify your identity before responding. An authorized agent may contact us on your behalf, subject to verification of their authority.

If applicable law provides a right to appeal our response, you may request an appeal by contacting the same email address and explaining the request you would like reviewed.

We will not discriminate against you for exercising rights provided by applicable privacy law.

Changes to this policy

We may update this policy to reflect changes in our practices or applicable requirements. We will identify the effective date when the revised policy is published and provide additional notice where required.

Contact us

For privacy questions or requests, contact:

Email: contact@skintensive.com

Mail:
Skintensive LLC
15 Beach St #335
Manchester, MA 01944
United States